We stayed in Hale Hoku over New Year's 2007/2008. While Hale Hoku is in a beautiful location, has a nice wrap-around lanai and is within 2 minutes from the beach; the house is not well maintained which made our stay there disappointing. The house had only been superficially cleaned prior to our arrival and many areas, especially in the lower unit, were just too dirty to touch. As the house had not been aired out, sheets, towels, etc, smelled musty. Many lights did not work and several screens were broken, which led to many bug bites, especially for our son. The wireless internet only worked during the latter part of our stay and even then unreliably. The TV in the living room was broken, as was the VCR. Most disappointing however was the reaction we got from Hawaiian Beach Rentals/Napali Coast Properties. While they fixed one sliding door and the internet worked after their second visit, their way of fixing the TV in the living room was to take the one out of the bedroom and put it into the living room. We requested a minor $50 per day discount to offset some of the disappointment and frustration we experienced with the house - and they simply ignored our requests.

Iris K., San Francisco, CA, 1.9.08