Location was excellent with a breathtaking view, but with a few minor things it could have been much better. It was a good place which could have been excellent with a little TLC to the unit. It looks like some upkeep has been done (painting, etc.) but more is needed. Small improvements could really make it a great place such as putting in new curtains (they are old and do not completely cover windows--it really felt like you couldn't go into the living room/kitchen area without being seen from the outside, especially at night), better supplies in Kitchen (some of the pans and bakeware were really worn), caulk or fix screens so bugs and small lizards don't get through where the screen meets the wall--there is a gap in the kitchen screen, clean out some of kitchen cabinets which were filled with paint and other stuff. It was well supplied with towels, paper products, etc. It was neat and very clean, but just needed updating on some things--with such a beautiful piece of property a few simple things would make it even better. When we arrived the high speed internet wasn't working and with a phone call we were told it was DSL. We found that it had been unplugged from the phone and we were able to plug it back in and get it working. It was also wired without a wireless router (however to be fair the ad never said the high speed was wireless, so we weren't expecting wireless internet, just high speed). Our contact for the property offered to bring a wireless router which we thought was a great gesture, but never did and we didn't hear from her again--but we were able to resolve the situation ourselves so we did not try to contact her again. We visited Pali Ke Kua in August and it was warm, with the sun beating in with little curtain protection the unit warmed up while we were away. There are ceiling fans which help alot, but I would recommend getting a fan-- the unit was warm and damp. Over all the problems were not major and we had a great time. It is in a great location, very safe community, and wasn't crowded. It is in driving distance to many wonderful sites and great things to do. I gave it three stars because of the improvements that need to be done and some of the issues we had to deal with such as internet and bugs and small lizards in the condo.
Dirk E., Hooksett, NH, 8.30.11
Comment by Owner/Manager:
9.15.11: Bathroom has new tile on floor and shower. New pots and pans in kitchen. Decor being upgraded as well.
The apartment was comfortable though could use some TLC. The dining area curtain was too narrow and soiled. Some touch up paint is definately in order. The office at the complex lacked a little "aloha" attitude. Would be nice if guests could get "E tickets" without going to the library or using a credit card in the office. If we return to this side of the island we would probably rent it again. The view is great and the kitchen was supplied nicely. Our parting rainbow was the best...............
Herbert M., San Diego, Ca, 7.25.11
Comment by Owner/Manager:
As a matter of fact, we just painted the living room the day after you checked out....This unit is so popular that it is hard to find "in between" time for projects. Sorry about the complex office, they are a separate entity and only manage certain units at Pali Ke Kua. Thanks for your feedback, glad you had the parting rainbow, must have been gorgeous. Come back again we would love to have you.
This was an absolutely fantastic location -- stunning view, private beach with great snorkeling right here, terrific access to Hanalei attractions. Quiet, clean, user-friendly. It was great that the condo also had books on local birds, as well as sights, such as the Limahuli Botanical Gardens, coolers and beach mats as well as beach chairs. All we needed was our swimsuits! Snorkeling is best in the morning, so don't put off going to the beach early. Guests should definitely consider visiting the Kilauea Lighthouse on a cloudy day, and take the Na Pali Coast tour boat out of Hanalei. Unbelievable sights, and well worth the money. Heading west also got us out of the overcast and back into bright sunshine for the afternoon. The only slight negative for the unit is that the bathroom appears to have some dryrot going on behind the toilet -- in this wet climate, the owner will want to get that fixed or s/he will have a bigger problem to contend with soon.
Mimi H., Tacoma, WA, 6.19.11
Comment by Owner/Manager:
thanks for your positive review...We hear that same phrase time and time again..."THE VIEW IS STUNNING!" so glad to have you as our guests.......p.s. we will address the repair that you mentioned. Mahalo nui loa, Liz
We stayed 10 nights here and we loved every day. The amenities were perfect, fully stocked kitchen, bathroom linen and other misc. items in the closet. The view from the room was amazing. Every time we had a need Liz was there to help. We stayed at another resort nearby a couple of years ago and this place was above and beyond better. The only negative was that the ceiling was thin and you could hear the upstairs plumbing and tenants. However, everything considered I would hands down give this 5 stars. Thanks for everything!
Michael B., Whittier, CA, 5.8.11
Comment by Owner/Manager:
so kind of you to leave such nice comments...Aloha, Liz
The view from this unit is spectacular. The customer service was close to the same. Kauai deserves its reputation as the Garden Isle, as it's totally beautiful and lush. Lushness comes from rainfall, but it's not at all in the way... The condition of the condo was deplorable: broken tiles in the bathroom with water seeping from them in two places, poor tableware (rectified by the property managers immediately), knives straight out of 1955 which was also when they were last sharpened (also rectified by the property managers), glassware equally poor and immediately rectified, furniture unsuitable to the room, bedding poor and immediately rectified, curtains stained and with holes, screens missing from windows (rectified quickly), a door whose lock was barely worthy of the name, a range with one burner malfunctioning, walls so thin that a toilet flush in the upstairs unit sounded like a locomotive in the next room... and so on. You can do way better than this condo for comfort and luxury, and while you might equal the view, you cannot beat it.
Don W., Malvern, Victoria, 4.22.11
Comment by Owner/Manager:
Basically our hands were tied with getting any major work done on the unit (as you can see by Don's comments anything we could replace we did so quickly and the guests were happy about that) As far as the shower goes, at this point in time, it is being completely re-done and will be finished in a few days....) Customer satisfaction is our priority. Aloha...
Great location. Some of the items were in need of replacement like the towels which were bleach and or dirt stained; the dishes and items were a mixed bag and more comfortable chairs on the lanai would be great. The fact that there were beach chairs, towels, mat and cooler were all great. I would recommend the unit or similar units again. Our 4th time on the island and when we come back it will be to a condo.
Steven T., Queensbury, Ny, 10.30.10
Comment by Owner/Manager:
We have replaced the outdoor chairs as well as the towels.
* What I liked best about the unit I rented was the VIEW * The customer service I received was wonderful; Liz was very helpful (and her son...what a well-spoken young man!); manager Mike of Pali Ke Kua was also very helpful and courteous. * The best part of my trip was too hard to choose: Waimea canyon hike, sunset at Hanalei bay, Na Pali hike * The best restaurant I found was Postcards Cafe (Kalypso had surprisingly great food as well) * The best picture I took was of myself (us) at Waimea canyon on the ledge * I can't wait to tell all my friends that I survived a "tsunami" * My advice to someone else staying at this unit would be bring your own binoculars * The part of my trip I would definitely recommend to others is Hanalei Bay (bring a cooler and stay all day) * I didn't have time this trip, but next trip I'm looking forward to surfing!!!
Jamison E., Los Angeles, California, 2.28.10
The best part was of course the location. Great views and convenient parking and accessibility. Customer service could not have been any better. Liz, Scott, and David all very helpful. Unit was well-equipt with all the necessary supplies....with the exception of facial tissue....Oh well... Would definitely choose this location/agency again.
Russell O., San Diego, CA, 1.8.10
What I liked best about the unit I rented was the view! We also liked the private beach just below us. Tunnels Beach is by far the best beach to snorkle and hang, we saw a pod of 30 turtles! You have to visit Queen's Bath and bring reef shoes, camera, and a mask and snorkle. It's like a natural aquarium.
Teri E., Dana Point, Ca, 9.8.09
Comment by Owner/Manager:
PLEASE Note: Queens Bath is beautiful but can also be very dangerous...best to go during summer months only when the seas are very calm.
we've stayed at this unit a number of times....very much love the views! That's why we pick it. And, the comfy bed. This time, however, we were starting to see that the unit needs a bit of TLC...perhaps some new towels, more comfortable deck furniture...just a few things to bring it up to par.
Laura Q., Colorado Springs, CO, 5.27.08
Comment by Owner/Manager:
Added nice new towels, and updated some other items. THe last guests from June 30, 2009 rated the unit a 5 out of 5...Aloha!! liz
What I liked best about the unit was the location and the view. We thought the interior was a bit tired, particularly the bathroom. There was a lot of moisture wear and tear. A freshened bathroom would go a long way to making this a fantastic spot.
John F., Toronto, Ontario, 11.11.07
Comment by Owner/Manager:
We like to hear what guests have to say ..good and bad...We took care of the above mentioned items. Mahalo!
supply napkins,foil or saran wrap. no hand towels for bathroom.replace burned out lights. the piece of furniture (lounge) is is too large for the room and passage of luggage. the unit is nice, clean, great view and comfortable. Had a great stay. Thank you.
Robert R., Petaluma, Ca., 11.16.06
Pali Ke Kua 109 was a great condo! The view was fantastic. We stayed for 10 days and had a wonderful time. It had all the amenities of home and was affordable. it was great! I would stay there again.
Cathy C., Scottsdale, AZ, 8.5.06
The condo was very welcoming and confortable. It was always a great feeling to come 'home' after full days of activities and enjoy the spectacular sunsets right outside the livingroom door... Thank you for sharing this wonderful place with us. Mahalo.
Raquel S., Dorval, Quebec, 7.26.06
The unit was a disappointment for us due to the complete lack of sound proofing. We could hear the upstairs tenants doing everything! They were not overly loud, it was pretty bad to say the least. The view was great though... We just enjoyed that!
Lisa T., Huntington Beach, CA, 6.17.06
Comment by Owner/Manager:
Sounds like you had some noisy vacation rental occupants above...So sorry...We rarely get complaints about that!
This unit has a fantastic view
Craig T., Marysville, WA, 4.17.06
Wonderful unit! Spectacular view! The reccommendations
Josh H., , , 2.24.06
