Beautifully decorated unit in quiet location with very nice garden views and a peek of the ocean. The Maui Kamaole is a luxury low-density complex, Tripadvisor rated 4.5 stars.
This spacious 2-story unit has designer furnishings and flatscreen TVs in each room plus Nintendo Wii for family fun. Air-conditioned with 3 separate lanais (patios), one off the living room, and one off of each bedroom. The upstairs loft master suite has a private bathroom with walk in shower. It is furnished with a pillowtop queen bed and large flatscreen TV. The second bedroom also has a queen bed, private lanai, and large flatscreen TV.
Maui Kamaole has 2 large pool areas, including the tropical pool with sand bottom spa/hottub near the E202 unit. Sandy swimming beach, Kamaole III, is across the street and can be accessed by walking through a meandering paved path through the beautifully landscaped grounds.
This unit includes:
-High thread count linens
-Egyptian cotton bath towels
-Large beach towels
-Lightweight beach chairs
-Cooler
-Snorkel gear in assorted sizes
-Boogie boards
-Tennis rackets
-Family games
-DVDs
-Nintendo Wii
-Free high speed internet
-Free local and US/Canada long distance calls
It also includes lots of baby gear:
-Baby gate for stairs
-2 PacknPlay portacribs
-Bed rails
-Umbrella strollers
-High chair
-Booster chair
-Baby carrier
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The customer service I received was spotty. When I tried to call the rental agency few days before departure to make sure my reservation was in order, the voicemail box for Ashley in guest services was full, and I couldn't reach a live person for two days and could not get a callback. On the arrival date we had the same problem, couldn't get a live person on the phone, and the owner of the rental unit was traveling and was also difficult to reach, and we had problems with the electronic lock and couldn't reach anyone to help us. We fiddled with it for 20 minutes and finally got it to unlock, fortunately.
We did have better service later in the week when we reported a minor plumbing problem, and it was resolved the same day. While the unit itself was enjoyable, I don't think I would rent through this rental agency again because of the unresponsiveness and will try VRBO in the future.