Guest Rating:

Clean, convenient and close to the beach with a view.

Julie was great about providing directions, checking in to maje sure I got everything, arranging for fixes as necessary and helping with ideas of things to do and locations!

It would have been nice to have had some cleaning supplies in the bathroom to be able to clean out the tub a bit.

Thanks,

Marlys M., Santa Barbara, CA, 7.15.08

Guest Rating:

We absolutely loved the Serenity Cottage and look forward to staying there again on a future visit to Hawaii! Julie was very helpful and wonderful to work. The best part was being right on the beach in Kailua with boogie boarding and swimming just outside your door! We will be back someday!

Kathy K., Portland, OR, 7.7.08

Guest Rating:

Hi, The features of Serenity are location, beach access and quiet. Beyond that, the unit is dated and quite "tired". Floor coverings are stained, floor trim is dirty, paint and drywall are chipped, windows need washing, bedding is cheap, and so on. From our experience in the hospitality business, it's time for the owner to put some time or money back into it if she wants to meet or exceed expectations. Customer service from Grace and from Two Wahines was top notch. Our only complaint was a proposed extra charge for a later checkout that we felt was a bit much after a 10 day stay and no immediate new coming arrival. The restaurants were fine -- particularly Buzz's, Lucy's and Assagio. Baci Bistro is over-rated in our judgment. Best advice is to take fewer belongings and wait until Serenity is freshened. By the way, we passed along these same comments to Julie of Two Wahines. John Munn ("Manager Note: Thank you Mr. Munn; do to your notes, we have recently redecorated with several new pieces of furniture: new living room furniture and bedding. The cottage bedrooms are now equipped with A/C. We hope you'll come back again some day!")

John J., Steamboat springs, CO, 1.24.08