Guest Rating:

customer service was fair at best...
not ant control
ac unit didn't work
sink and bath tub were plugged
place needed a little more care and updating
screen doors kept falling off tracks & hard to use
alot of stuff left in the closets... cushions, appliances, paint buckets etc... should've been cleaned out

Rick R., West linn, Oregon, 2.19.08

Guest Rating:

Unit 157W is located in a beautiful setting. It's screened-in back porch opens to a golf course. The grounds were well maintained. The unit was clean except for a couple of black spots on the carpet in the lower bedroom. The customer service (the rental process, check-in/check-out, response to requested information prior to usage) was quite satisfactory. The wait up to 60 days for the refund of the security deposit seems a bit unreasonable, especially due to the fact that payment for the unit had to made so far in advance of our usage. rnThe best part of our trip was the scenic beauty of Oahu. The flowers and flowering shrubs were gorgeous. We were celebrating an 80th birthday and a 60th wedding anniversary which included 14 family members in three other units. We took an evening dinner/cruise which was quite enjoyable, as was the Dole Plantation tour, snorkeling, the Polyensian Cultural Center, and a re-visit to Schofield Barracks. rnrnWe visited several restaurants, but the one that our entire group liked the best was Turtle Bay Resort Ola's. rnrnWe had a professional photographer, a local resident, take a number of pictures of our family near Turtle Bay Resort with the beautiful blue Pacific in the background. All of us, of course, had our own camera and we are making a disk of each of the pictures from our cameras, which we will distribute to each family. rnrnI can't wait to tell my friends that given the opportunity, they should go to Hawaii. We definitely recommend the North Shore of Oahu. The Windword side of the Island is the most colorful, much less congested than the Honolulu area. rnrnGetting acquainted to other condo residents provided useful information to us--such a good place to snorkel, or the must-see beach, restaurants, etc. We hope we can return again some day. rnrn

Lewis/Virginia L., Macomb, Illinois, 8.4.07

Guest Rating:

I rated the condo 3 out of 5 because the rental was advertised as "air conditioned" and was not. When we arrived Friday night, 2 out of the 3 units did not work. We called the after hours number to report them and were told "be grateful they put out any air". We were not looking for the unit to be fixed Friday night, but the maintenance man came Tuesday while we were packing to leave. It seemed that the attitude of "oh well" was taken with a valid complaint.

Laurie L., Tucson, Arizon, 4.19.07