The house was perfect for my mom's 70th birthday vacation. We had 8 adults and 5 kids...and plenty of room for the kids to run around. The beach was fabulous..The house had everything we needed. We only left to go to Costco and Safeway. We would definitely rent this house again. Mahalo!

Noriko C., Sacramento, CA, 6.9.11

We work hard all year and look forward to relaxing on vacation, as you know these beachfront rentals are not cheap. This trip we had 3 different houses rented and they were all nice properties, here is why I only gave this one 2 stars: -The property manager was overly strict; I understand I have rental properties too, and I know how renters can be, but this house had about 6 additional papers that had to be signed on do's & don'ts up to how to wash towels, too ridiculous. -We were supposed to remember what nights to take out the trash & recycling. I'm paying thousands on vacation to take out trash barrels?? In addition the barrels were all overflowing when we arrived and they are shared with the permanent residents on the front property and paperwork said extra charge if we have too much trash. -There was some sort of animal loose in the house, we found fresh cat size droppings in the downstairs bedroom, also a strange smell. I immediately made Claudia aware, she said there was nothing that could be done unless we saved the droppings for her to view. -Downstairs TV needed written instructions. There were 3 remotes and we could not work the TV, thus being unable to watch NBA playoffs together. She did come once to demonstrate how to work and said she would leave written instructions (we had written rules for everything else) but failed to leave written instructions due to an emergency. (There wasn't anyone else available that could cover for her?) -Internet at this house only was fair in the AM and non-existent in the evening. This was not the case in the other 2 rentals we had. -Parking at this property for the number of people it sleeps is very inconvenient, not enough space. -Your website "Vacation Rental Agent .com under "BEDS" lists 5 kings and 2 queens. It is 4 kings and 2 queens. We were short a bed. Claudia was not apologetic about that, (I know she didn't have control of that) but told me briskly that it was not her problem what the rental agency does. -We would not chose to rent this property in the future. We were quite happy with our other 2 rentals.

Rudy and Cheryl Z., Encinitas, CA, 5.14.11

Comment by Owner/Manager:

To acknowledge the inconvenience to the guests TP would like to offer the guest a $200 discount on a future stay at one of our properties. We thank you for your feed back and are sorry you did not find the property and service excellent! We have never received a negative review of this home or our services at this home before. We are taking all your points into consideration and will adjust as best as we can for future guests. Several of the papers we have guests sign at check in are simply points already stated in the rental agreement that they sign with us when making a booking. We provide the information in writing again only so that guests can be reminded of what they have already agreed to and can avoid being charged any additional fees after their check out. Trash: We have remedied this problem by having our property manager take out the trash for this house weekly. It will no longer be a guest responsibility. Animal: This is very strange because we have never seen or heard of any animal in the home before, and certainly no animals are allowed in the home. When Claudia went to the property to check on the droppings during the guest's stay, she could not find any evidence of the animal. As this has never happened before and has not happened since, we think it is not likely animals will be making any more visits to the home. Downstairs TV: We have remedied this problem by leaving written instructions for the remote controls for the television. Our managers and their assistants always try to be available to help guests when problems like these arrive. Claudia regrets they were not able to address this problem more immediately. Internet: We responded as soon as we could to this problem, which is not a frequent problem. It was unfortunate that it happened during these guests stay, and we regret it could not be fixed immediately. The connection problem has since been diagnosed and fixed. The home does have a narrow driveway. However, parking is available for two rental cars. Beds: This is very unfortunate, we apologize for this inconvenience and have since corrected the bedding count. We encourage sales agents and guests to check that their party does not exceed the maximum amount of people the home can sleep in beds.