- Great place. great customer service! Thanks again!
Tom D., Encinitas, CA, 12.21.14
- Had a blast,,Place was great,,,Mgmt was flexible, and wil stay there again..Mahalo!
Chris B., San Diego, CA, 10.13.14
- We chose this property based on the information provided. The quality of the property was very bad, dated, dark, dingy and not close to what our expectations were. Beth and Chris were concerned about our remarks and sympathetic but nothing could be done at this stage. Their customer service was very good. The problems were totally with the condition of the unit...very, very bad. We would never book this rental again nor recommend it to anyone. We continued on with our stay, we had to live with what we were presented. It was our 50th wedding anniversary gift to ourselves and we were devastated with the property which looked NOTHING like the pictures and information given. We learned a lesson to be very careful in the future before taking something at face value.
Marv L., Mesa, AZ, 9.21.14
Comment by Owner/Manager:
We appreciate this guest's nod to customer service. She contacted us upon arrival to relay some of these same comments. We asked what we could specifically do for them, and the only specific comments mentioned were that the place could use some new curtains. After a good night's rest, we followed up the next day and they said they were content, no need to replace the curtains or do anything else (we will still replace them). These were very thoughtful guests who kept the place immaculate, but the vacuum cleaner died during their stay, so we brought them a new one, with a steam cleaner mop. We also had a new screen door made for the back of the condo (they did not bring this up, it is something we knew that needed attention). We will take new pictures, but this is the same exact property in the photos. But there is a new coffee table (upgrade), added kitchen work table (upgrade), loveseat has been replaced by pullout sofa (upgrade), sofas both have slip covers now, and there is a table cloth on the dining table. The TV cabinet is the same. We removed the wicker chair when it became worn, and we moved the small table with three drawers into the second bedroom, where it now has a different lamp on it. The comforters are replaced periodically, and the current one is yellow (not the flowered one in the photos, also an upgrade). The bottom line is that the property was built in the 70's and is meant for larger groups who are looking for low cost two-bedroom options.