- We planned a mini stay-cation for our family over the Thanksgiving holiday, and thought it would be nice to stay on the north shore, away from the busyness of Honolulu. Our trip was great, got the kids to beaches and pool, had a lot of fun. The unit was not up to par for what I was expecting. We knew it would be simple accommodations, but unit was a bit below par. When we arrived, the toilet was constantly leaking (flapper inside tank was hard as a rock and not sealing) so it made constant noise. The kitchen sink would also not shut off completely, so water was always leaking from the faucet. It's evident that the water bill is covered by the association, and electricity is the responsibility of the unit owner, because this place must have been wasting 1000's of gallons of water every month, and there is a note on the A/C unit that you would be charged a $50.00 surcharge if you used it. Our booking agent was out of town during out stay, but provided an alternate contact if needed. I called about the water issues, and got positive response. Due to the holiday, repairs were understandably not completed until the day after. With new faucet and flapper installed, we appreciated not having to listen to the toilet run all night.
- The wall art and silk plants throughout the unit would be nice if they were cleaned. The silk plants were loaded with dust, and were more unsightly than aesthetic. We paid $120 for a 'cleaning' fee, so hopefully the visitors after us get a cleaner, more presentable unit.
- I don't expect top notch dishes, utensils, or pots/pans in this type of unit, but what was there I would be embarrassed to donate to a charity. Many of the plastic cups were warped and discolored, plates chipped, everything was mismatched. Refrigerator door is not balanced and does not close by itself, so you have to be specific about closing it completely each time it is opened. Ice cube tray in the freezer has cracks all over it, so there are only 2 spots in it that actually hold water and will make an ice cube (better bring you own if you want any ice).
- Our extended weekend was great, because of our activities and together time. Unit was not up to par, but that was not the focus of our trip.
Brian G., Honolulu, HI, 12.5.13
Comment by Owner/Manager:
We appreciate the feedback and as noted by the guest, a brand new flapper valve and kitchen facet were installed within one day (over a holiday). We will work with the cleaners and ensure the pictures will be cleaned and the plants are removed. In addition, we will inspect and replace all kitchen items as necessary (plates, cups, glasses, ice trays, etc) in addition to ensuring the fridge door properly closes. The sign in the condo does not state that there is charge for AC use. It does, however state that there will be charge for excessive use, but we plan to remove this anyway. These are easy fixes to make and will all be accomplished ASAP.***24 hours since posting this reply, the kitchen has all new dishes, pots and pans, wine glasses, glasses, cookie sheets, knives, coffee mugs, ice trays, and other other assorted kitchen items/accessories. The refrigerator door was checked and closes properly and has no issues.