Rating
(4 out of 5) |
Vacation review for Village By the Sea BF Condo OV in Kihei, Maui:
Good view. Unit was clean, well maintained. Quiet complex. We met nice people at the pool. Really great to have a separate living room and bedroom as my husband had several early morning and late night conference calls - and I could just go in the bedroom and go to sleep or watch TV. George, the concierge was eager to help with tours. Kerry (sp?) at the front desk was accommodating as we arrived late and also requested a late check-out. My only suggestion - consider giving some customer service advice to the maid service. We called Hawaiian Beach Rentals and asked for an 11:30 am check out. There was no one checking in the day we checked out - so they were ok with the late check-out. The front desk was also ok. So, HBR asked me to call the maid service - number was in the unit. We didn't get back until after 10:30 pm the night before we checked out - so I waited and called the maid service at 8 am the next day. The woman I spoke with threw a hissy fit. She said I needed approval from the front office - so I explained that we had spoken with them and had the approval. She said "how could you have approval - they don't open until 9 am." So, I explained that the approval had been obtained the prior day. She then asked if I had approval from the owner - Muhammad Yunis. I explained that the instructions I had said I had to obtain approval from HBR and I didn't think I was suppose to contact the unit owner. She then complained that I hadn't called the prior day. I explained that we didn't have her number until we got back to the unit at 10:30 pm and I thought that was to late to call. Anyway, she said "I have to call and follow up on this" and hung up. Not really demonstrating that aloha spirit. Used the beach chairs and beach towels at the beach - very nice to have those available in the unit for use by the guests. We tried using the BBQs one night. There were no matches or grill lighters in the unit. Borrowed a grill lighter from a neighbor - but couldn't get the gas grills to work. Played Makenna South - beautiful golf course with ocean views on every hole. Play after 1:00 pm and get the afternoon discounted rate. There was no one behind us and we got off before 1:00 pm. Also loved the ocean raft snorkel trip to Lanai. Only 12 people on the trip. On the way back to the harbor we saw a group of over 100 spotted dolphins (bigger than the spinners). Sitting on the side of the raft with our feet in the water - dolphins swimming all around us. Lots of mothers and babies.
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