- The Waipoli Beach Resort exceeded our expectations. The condo was well furnished and exceptionally clean. The facilities (pool area) was superb. The grounds were fantastic. We would recommend this location to anyone
Arthur C. M.6.2.15
First class Waipouli Beach Resort. Location: Waipouli, East Kauai, Hawaii, USA (Next to the Historic Town of Kapaa)
This resort has all the modern-day amenities that you would expect in a Five-Star resort, including a lazy river-style, saline pool with two water slides and travertine deck, three sandy bottom jacuzzi spas, children's sandy beach pool. Exceptional Oasis on the Beach Restaurant and Spa by the Sea Day Spa services are located on-site. Across the street from Starbucks, grocery stores, outlet shopping and restaurants.
As a guest at Waipouli Beach Resort G-404 & RE/MAX Kauai, you'll have access to Kauai's Premier Concierge Service, we will help you build your perfect vacation.
HAWAII TAX ID# TA-013-489-7664-01
Arthur C. M.6.2.15
Comment by Owner/Manager:
The housekeeper reported that she delivered a brand new iPod Home player and new pans to Ms. Sabounchi. She was asked by the housekeeper if there was anything they could do for her and Ms. Sabounchi assured her "Everything else was wonderful." Mokihana Pest control was also called in and their official report is that no bugs were found, which doesn't adhere to Ms. Sabounchi's claim of an infestation. Our properties are very well maintained and our guest comfort is our priority. Had Ms. Sabounchi reported immediately any other issues or dislikes we would of course have addressed them immediately not after she has departed. ALL sheets were inspected for purported blood stains. Typically, if sheets are washed and put in the dryer without treating blood stains, it still leaves an indelible brown stain. If there were blood stains, none were found. We do no require or ask guest to clean for the next arriving guest. It is a simple courtesy that if you have utilized the entire linen stock please leave no more than 5 loads for the housekeeper. These units that sleep 6 are equipped with 12 sets of bath linen (bath towel, hand towel, wash cloth), and 2 bed linen sets for each bed and sofa bed. We all know it can take some time to get through washing laundry and unlike big hotel chains we don't have an industrial machine on site to quickly turn over the linen. These units are individually owned and operate slightly different than a hotel. Ms. Sabounchi called our office on her arrival day and wanted to check in 1-2 hours earlier, but was informed the unit was being prepared and cleaned for her arrival. She showed up at G-404 at 11:00 a.m. anyway. It is unfortunate that Ms. Sabounchi felt the need to tear apart a perfectly good unit because other aspects of her stay were not to her liking. Had we known Ms. Sabounchi was that unhappy we would have considered other options for her.
What our customers are saying:
"Your customer service is only matched by your incredible selection of rentals and easy online payment. My family has used you guys for the past 5 years and we will continue to do so."
Wading River, New York