- Overall quality very good Customer service excellent Excellent conditionand cleanliness Very satisfied Might rent again Best part of trip was seeing the whales We thought the pillows were not comfortable and the quality of the sheets was less than expected for the price. There were a lot of rules that we thought were not very sensible or reasonable but the amenties were excellent so overall no complaints.
Kathryn S., Palmeston North, New Zealand, 2.10.18
Comment by Owner/Manager:
Well they rated it a 5, then made some odd comments I would like to clarify. 1. I have a variety of pillows in the closets, some firm some soft if they mentioned this to me when I followed up on their stay, I could have directed them to a solution. 2.All the sheets are 400 thread count or higher. One of the guests even bled on one of the beds so that it soaked thru to the mattress pad, yet they think the quality of the sheets was not good enough? Ironic. When asked about their statement of the rules, they said they did not see why the white towels needed to be washed with bleach. I had to explain that bleach disinfects and kills germs and keeps whites, white.