- Overall:3 The location of the home was great. 5 minutes from the beach & downtown, yet quiet neighborhood. The home itself was pretty good. Apparently, the maids that cleaned the house prior to our arrival loaded the outside garbages & did not take them to the street for pickup. We did call the handy-man & he took care of the garbage right away. We planned a BBQ only to find out that the propane had been left on & the bottles were empty. We had to exchange the bottle at Wal-mart. The Geckos were something to get used to running around the house, but no big deal. The kitchen/dining room area was overwhelmed with little white spiders/bugs everywhere. We kept ALL food in the fridge. Might be time for a fumigation. House was very spacious with a good floor plan. The pool could have been cleaner, but the kids did use it. Will we go back to Kona? DEFINITELY!! Will we stay at Hibiscus Hale? Probably not. Kona is an incredible place!! We truly enjoyed every minute we were there.
David F., Miles City, MT, 6.21.15
Comment by Owner/Manager:
We are very happy that the location of our home and the layout was convenient. We take pride in our home and want all our guests to feel comfortable. We wish you would have called us directly. We pay to have someone replace the propane and take out the garbage and the only way we know if it is not done is if someone tells us. In addition, we have the place checked for bugs and at times they can appear over night in a tropical location. We contacted our housekeeper and our pool man to make sure that the issue is remedied immediately. Thanks for letting us know. Our only regret is that we did not have the opportunity to rectify the issues prior to your departure.