- My wife and I have stayed multiple times at Lahaina Shores over the past 20+years with 5 or 6 stays being in the Penthouses. We were impressed with the remodeling that had taken place since our last stay at Penthouse 3 and in particular with the addition of a washer-dryer. Most customer reviews speak of the magnificent views, which are truly spectacular, however so are the views from several hotels in Maui. The two most important factors that keep bring us back are the courteous staff and the "quiet" surroundings. We come to Hawaii for rest and relaxation, not to party and disturb the other hotel guests. In viewing comments from some of the previous guests there are references to the fact that because they were a Penthouse guest, the service level was less than satisfactory. NOT TRUE. We were greeted with a warm and friendly, "welcome back" and thanks for staying again at Lahaina Shores and that friendly atmosphere existed throughout our 10 day stay. One final thought re customer service, there were 2 maintenance issues that we encountered which were addressed within 15 minutes of our service request phone call. I have stayed at hotels in most of the US States and in several International countries and have never been seen such a prompt response. My comments are best summed up by stating that I intend to spend my January 2016 vacation at Lahaina Shores and plan on contacting VRA to book my stay.
John S., 1.17.15