- I was not pleased with the 1 Bed room condo I rented. It was booked well in advance (almost 4-6 weeks ago) and when we arrive found many issues. Condo was not cleaned prior to arrival, Bathroom towels were dirty, smelly and were not washed, Cooking oven was not working, Bathroom drain was clooged sevierly, Lanai (balcony had lot of thrash and was dirty, Bathroom supply and laundry detergent was not supplied, Ceiling fans were not working, very in efficient. As soon as we entered the condo on Tuesday 9/18, this was notified to Lisa (Condo manager) and to the person (Chance Byrd) through whom we book this condo. But unfortunately, Lisa was out of State and Chance through whom we booked this condo was also not in Hawaii. But finally, on Thursday another maintennace person (Issabell) came to our rescue and provided us new portable baking oven, Toaster oven, and very small portable fan (6 inches). She brought us some Laundry detergent, Hand wash soap bottle and arrange for the Plumber to open the bathroom drain. He spent half an hour to remove tons of hair in the drain that was causing drain clogg. Issabella vaccume the whole condo, clean the Lanai (balcony) and made more livable. Almost two days we had to suffer. As Chance mentioned, we should get refund for the first two days that we had to put up with. I could not believe that we booked this condo well in advance and still it was a mess, no body has taken time to inspect this unit prior to our arrival. Issabella told us that this cfondo unit was not rented for a while and had lot of issue. I must thank Issabell for her outstanding support. But I am looking for first two days of refund for putting us through this trouble. This was my 38th Wedding anniversarry and my wife was very disappointed. Please call me at (301) 943-8848 on my cell or (301) 342-1187 (office) if you have to communicate to me. Also, your maintenace person (Issabella ) is the proof to confirm all the issue I addressed with her. She lives in same building Unit 404 I believe, who came to our help on Thursday Sept 20.
Rajesh D., Gaithersburg, MD, 9.24.18