I wish i could give this house a better review! After the first day we had a great time. Unfortunately, the house had not been cleaned the day we arrived. We had to empty food from the refrigerator before we could put our food in. Then we emptied the trash and cleaned the rest of the kitchen. Since we had no clean sheets or towels and it was late, we wrapped up in a blanket we found in a closet and slept on the futon in the living room. I tried to call all our contact numbers, but no one answered. Also, the previous tenant had lost the keys to the house so we could not get in the laundry room. At 6 o'clock the next morning the owner called and assured us that she would get someone over the clean the house. The cleaning people arrived at 9 AM with flowers, fruit, hugs and sincere apologies. We were given clean beach towels and told we could have the house by 2 or 3 PM. When we returned the house looked great! The previous tenants had left quite a mess! Our daughter and her family arrived that day and we had a great vacation. I was never able to contact the property manager. I asked for a full refund of the cleaning fee and the cleaning deposit, plus one day of the rental fee. The property manager agreed to the cleaning refunds, but would not refund the one day rental fee. That one day was miserable and we did not have access to the house. The house when clean is good for families but not fancy. There is no beach or mountain view, but the garden view is very nice. We loved the outdoor shower and found the house very convenient for two families. There are many attractions in the area including beaches, hikes and a lovely restaurant right across the street.

Donita G., San jose, CA, 8.14.11

Comment by Owner/Manager:

Our sincere apology is extended again to our guest for not having the house cleaned on time. Our cleaner had the incorrect date of entry. This review failed to say that we did respond with several phone calls to be sure everything was okay. Our house manager's messages were picked up by the owner and we responded in a timely manner. We keep up the property, painted and redecorated the interior before this season. Our prices are very reasonable. We advertise a partial ocean view which becomes obscure in late Summer because of tree growth and jungle setting over the creek. The Mountain view of Bali Hai is visible from both of the Lanai's in the front west side of the house.

I was a great set up for my family, two rooms downstairs and a studio attached to the house. We walked across the street to the beach and had a great time. the house needs a few repairs but it was fine for our family with small kids, the cleaning crew and staff were very helpful.

Elizabeth B., Aptos, CA, 1.4.09

Comment by Owner/Manager:

THE REPAIRS HAVE BEEN COMPLETED:

The setting was very nice. The main house was great, but the Studio was to hot. It needs a cieling fan. The vacuums didn't work very well. I know we didn't have to do that, but I did it anyway. I like to try and leave a place like I recieved it. I will recomend it to other people. I think the sliding screens should have some yarn of a brite color, sowed in the shape of a Star or something like that. That would make them easier to see, so it wasn't so easy to walk through. I hope we were clean enough for everyone. Over all, we had a great time, and enjoyed the place very much. Thank you very much, Ed and Blanche Sommer

Edmund S., Portland, Or, 6.28.08